The Rules

[Chance]

Staff Guidelines

Staff Conduct

A staff member is a volunteer and ultimately someone that's typically selected based on how insightful they are and their dedication to the game, as well as their attitude and helpful nature when interacting with others.

Every admin is still ultimately just a player as far as their characters go and must abide by the rules like everyone else. These are the core guidelines of what's expected of staff members:

- Avoid arguing with players, even if being instigated. Deescalate and maintain a pleasant community atmosphere. Lighthearted jokes are fine.
- Keep what you learn via OOC private, if it's sensitive information. Arguably the biggest difference between an admin and a player is how much more they see; this needs to be handled responsibly!

If an admin's character is in a scene, they are a player.
If they suggest a certain capture roll, for example, they're doing this as a player, not an admin. They cannot rule on their own scenes. Theye have to make tickets like everyone else. You may  follow what they're saying because of their experience, and that's fine, but keep in mind that you can ticket and request a mediator as you might with any other.

On Ghost & Player Logs
It is against policy to watch a scene that isn't in public as a ghost. Additionally, we generally respect player privacy and avoid reading the logs... Only head admins can do so (very of us) and typically only do so to investigate cheating or a report. 

Permissions Abuse
Don't spawn items in or teleport players around the map unless it's for admin business (i.e., it's okay to remove someone from an RPB box during a raid, but not to teleport yourself from Osrona to Moxtli).

Ticket Etiquette
- Only take a ticket if you're sure you want to handle it entirely. Taking a ticket means other admins cannot respond.
- If a ticket requests a specific admin, leave it up as untaken so they see it. You can also @ them in the Discord in case they're unaware.
- Before closing a ticket, make sure to give the player time to ask any further questions before closing. Or just ask them if they need anything else.