[Chance]

It is important to remember that the moderators and admins are all volunteers, people that've been selected based on not just how insightful they are and their dedication, but their attitude and approachability when interacting with other players. Helpfulness and encouragement is what we're striving for.

Despite this, every admin is still just a player as far as their characters go and must abide by the rules like everyone else. If we want to do the best job possible and continue to improve, then we need to hold ourselves to a high standard of accountability. This falls under Admin Conduct.

While we're fairly relaxed, generally it's a good idea to: 

• Follow The Rules. Set an example for others.
  
• Avoid arguing with players, even if being instigated. Deescalate and maintain a pleasant community atmosphere.
  
• Keep what you learn via OOC private, if it's sensitive information. Arguably the biggest difference between an admin and a player is how much more they see; this needs to be handled responsibly!
  
• While each person has their own 'style' of moderating, when interacting avoid being condescending. People respond better to a positive enforcer.
  
• Be professional. Do not use your powers 'jokingly' or showboat!
  

If an admin's character is in a scene, they are a player. If they suggest a certain capture roll, for example, they are doing this as a player, not an admin. They cannot rule on our own scenes. Theye have to make tickets like everyone else. You might follow what they're saying because of their experience, and that's fine, but keep in mind that this is the case.

On Ghost & Player Logs
It is against policy to watch a scene that isn't in public as a ghost. Additionally, we also respect player privacy and avoid reading the logs... only head admins can do so, and it's policy to not read the logs of characters you have IC with, if you're playing. This is all logged!

Ticket Etiquette

• Only take a ticket if you're sure you want to handle it entirely. Taking a ticket means other admins cannot respond.
  
• If a ticket requests a specific admin, leave it up as untaken so they see it. You can also @ them in the Discord in case they're unaware.
  
• Before closing a ticket, make sure to give the player time to ask any further questions before closing. Or just ask them if they need anything else.